Why is my device not listed?

Once you have installed Aspect Sync on your Android phone, and the phone is within reach of the computer, you should be able to see it and establish a connection. If you do not see your phone listed, please make sure the following prerequisites are met.

Aspect requires both devices to be in the same local network. If you connect via WiFi, make sure that both, the mobile phone and the computer, are connected to the same network (with the same name/SSID). If the computer is instead connected to a wired network, then the WiFi access point needs to be connected to the same wired network.

If there are still connection issues, make sure that your computer does not have a firewall that prevents the phone from communicating with it:

• On Windows, a dialog from the Windows Firewall should come up at the first start of Aspect. Should you have denied network access in that dialog, you can still enable access by going to the Windows system settings.

  Enter “firewall” in the system settings search field and choose “Firewall & network protection”. Then, at the bottom of the page, click on “Allow an app through firewall” and look for an entry named “Aspect” or “aspect.exe” in the list that comes up.

  The check box left to this entry must be ticked for access to be granted.

• On macOS, the system firewall is disabled by default. You can check whether it is enabled by opening the system settings and choosing “Security & Privacy”, followed by clicking the “Firewall” tab.

  If it is indeed enabled, you have the possibility to add an exception for Aspect by clicking “Firewall Options…”, followed by “+”.

If firewall access on the computer is granted and you still don't see the mobile phone, there might be a firewall active on your phone. Please consult your phone manufacturer if you are unsure about this.

Finally, sometimes the default device name may not be something you recognize. You can see and change this name in the Bluetooth settings of your phone. In doubt, you can also safely send a pairing request to a device that you don't recognize, if your phone doesn't react, simply close the pairing dialog.