Advanced Troubleshooting
In some cases it may be necessary to make a detailed analysis of how the application behaves in order to solve an issue. A particular example of this is when the application misbehaves without crashing and it is not obvious how to reproduce the issue. For these situations, the application creates a log file in the system's temporary directory at each start. The log file can be found in the following location:
macOS:
$TMPDIR/aspect-log.sdl- Open the "Terminal" app, type
open $TMPDIRand confirm by pressing Enter - Look for the "aspect-log.sdl" file in the Finder window that opens up
- Open the "Terminal" app, type
Windows:
%TEMP%/aspect-log.sdl- Press
Win+R, type%TEMP%and confirm by clicking "OK" - Look for the "aspect-log.sdl" file in the Explorer window that opens up
- Press
Linux:
/tmp/aspect-log.sdl
If you suspect a bug in the application, you can send the log file along with a description of the issue to bugs@bildhuus.com, or you can open a topic in the bug report forum and attach the log file. We can then have a look at it and try to reproduce and fix the issue.